Service Commitment

Like you, we want fast closings. Once the approval is returned with the necessary supporting documents, we will work without delay to get your deal closed.

Here’s how we do it:

  • Our turn-around time is 3 hours; we commit to send you an approval, decline, or contact from an underwriter regarding your mortgage application request.
  • We have a dedicated team who work extended hours to service your requests, as we understand business is not 9-5, Monday to Friday. We will do our best to respond to your phone messages within 3 hours of receipt.
  • Our underwriters have individual extension numbers to help speed up transactions and save valuable time.
  • We will follow-up aggressively with you and your client to get the commitment signed and returned to us.
  • We have dedicated Business Development Managers ready and willing to help on all your files.

We are here to close your deal. Never hesitate to call us if you are experiencing challenges or issues with our process. Your feedback is essential.